Not to worry, your payment will be attempted 5 times!
If you need to update your card details, please follow the steps below.
Alternatively, if your monthly instalment has already been attempted 5 times, you can re-activate your subscription by following the steps below.
read moreStep 1: Go to your ‘My Account’ area, you may be prompted to Login
Step 2: If you need to, please update your card details on the ‘Payment Methods’ tab by clicking ‘Add Payment Method’ (Check that your new card has been made the default payment method)
Step 3: Go to the ‘Orders’ tab and you will see a ‘Pay’ button next to your monthly payment
Step 4: Complete this payment and your account will automatically be reactivated!
If you are unable to do so, please report this issue using the form below.